Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I determine the right size for my snowboarding boots?
We recommend measuring your foot in centimeters and referring to our size chart. For the best performance, your boots should have a snug fit without causing pain, as the liners will mold to your feet over time.
What is the expected shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear before your next trip to the mountain.
What is your return policy for technical outerwear?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure that boots are only tried on indoors on carpeted surfaces to maintain their brand-new condition.
Do your boots come with a warranty?
Yes, all our boots are covered by a one-year manufacturer's warranty against defects in materials and workmanship from the original date of purchase.
Can I heat-mold my liners at home?
While our Intuition liners are heat-moldable, we highly recommend visiting an authorized retailer with a professional heater to ensure the best fit and to avoid damaging the materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for qualifying purchases.